Customer Support Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Addressing incoming customer inquiries through email and phone communications.

• Assisting customers with inquiries regarding our products, subscriptions, or promotions.

• Offering guidance to help customers navigate our website.

• Keeping customer records up-to-date and performing various administrative duties.

⛳️ Requirements

• Strong interpersonal sensitivity — you engage in every customer interaction with patience, clarity, and a friendly demeanor.

• Excellent written and verbal skills in German, along with proficient English for internal communications.

• Capable of articulating thoughts and enjoying direct engagement with customers.

• Independent and organized work approach.

• Comfortable using the internet and interested in digital products.

• Passionate about our mission to promote digital learning.

• Previous experience in customer service (whether in-person or online) is an advantage.

🏝️ Benefits

• Flexibility: adaptable working hours, a remote-first work model, and the opportunity to work from another EU country for up to 180 days each year.

• Remote equipment: provision of a company laptop, headset, monitor, and a €100 equipment allowance.

• Mobility: subsidies for public transport tickets and Swapfiets bicycles.

• Community: regular team events, either remote or on-site in Berlin.

• Volunteering & time off: two paid days annually for volunteering, plus time off on Christmas Eve and New Year's Eve.

• Wellbeing: access to Urban Sports Club, gym memberships, and Bloom services.

• Discounts: benefits from FutureBens, Corporate Benefits, and discounts on sofatutor products.

• Flexible additional benefits: access to the givve benefits card.