Customer Support Agent

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Delivering comprehensive product information

• Addressing intricate inquiries

• Ensuring a smooth experience for our clients through proactive solutions

⛳️ Requirements

• University Degree in Science (Biotechnology, Chemistry, Biology, Health Sciences) or extensive experience in Customer Service in English (including phone interactions)

• Proficient in English, both written and verbal (Customer Service Agents will engage in meetings with our international team and handle calls from customers in the US and Europe)

• Prior experience with Zendesk is preferred

• Capable of working independently as well as collaborating with remote teams

🏝️ Benefits

• Comprehensive training and development opportunities

• Flexible working hours and remote work options

• Supportive team environment and company culture