Customer Support Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Address customer inquiries promptly and professionally through email, live chat, and phone.

• Identify and troubleshoot customer issues, escalating more complex cases when necessary.

• Keep accurate records of all customer engagements within the CRM system.

• Follow up with customers to confirm that their issues have been resolved and that they are satisfied.

• Recognize recurring problems and report them to the product or operations teams.

• Assist in the creation and enhancement of support documentation and FAQs.

• Consistently meet individual and team service level agreement (SLA) targets.

⛳️ Requirements

• A minimum of 1 year of experience in customer support, helpdesk, or a comparable role.

• Exceptional written and verbal communication abilities.

• An empathetic and solution-focused approach to addressing issues.

• Familiarity with CRM or helpdesk software (such as Zendesk, Freshdesk, HubSpot).

• Capability to efficiently handle a high volume of inquiries.

• Proficient typing skills and computer literacy.

• A reliable home office setup with a stable internet connection.

• A matric certificate is required; customer service certification is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for career advancement and professional development.

• Flexible working hours and the option for remote work.

• A supportive and inclusive company culture.