Customer Support Agent

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Address player inquiries through various channels (chat, email, phone) concerning wagering, account management, and game mechanics with accuracy and genuine care.

• Resolve complex issues related to transactions, withdrawals, bonus systems, and account verification (KYC) while upholding our premium service standards.

• Collaborate with payments and risk teams to detect potential security issues and ensure a safe, fair gaming atmosphere for all players.

• Record player feedback and identify emerging trends to facilitate continuous improvement of our betting platforms.

• Consistently achieve key performance indicators such as response times and resolution quality while maintaining an authentic human connection.

• Remain updated on gaming regulations and responsible gambling practices to provide guidance and support to team members.

⛳️ Requirements

• Proven experience in customer support within the online gambling sector, preferably in a sports betting context.

• Demonstrated proficiency in managing financial transactions and sensitive account-related issues.

• Excellent communication skills characterized by empathy, clarity, and professionalism.

• Strong analytical skills and problem-solving abilities.

• High level of technical proficiency with gaming platforms and support systems.

• Exceptional multitasking abilities with a keen eye for detail.

• Willingness to work flexible shifts, including evenings, weekends, and holidays, in our 24/7 operation.

• Composed and resilient demeanor when handling high-pressure or sensitive situations.

• Team-oriented attitude with a passion for collaborative problem-solving.

🏝️ Benefits

• Impact & Growth: Join a high-growth environment where your skills directly enhance player experiences across our global gaming community. Each day brings new challenges and opportunities to develop your expertise in this vibrant industry.

• Collaborative Culture: Work with dedicated professionals who focus on teamwork and mutual support, with clear pathways for career advancement into leadership or specialized operational roles.

• Meaningful Work: Witness the direct effects of your contributions on player satisfaction while receiving recognition for your accomplishments in building our world-class support operation.

• Professional Development: Gain access to continuous learning opportunities in gaming regulations, customer experience best practices, and emerging technologies in the social gaming sector.

• Remote Work Requirements: This is a fully remote position subject to Patrianna's Remote Work Policy.