Customer Support Agent

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address player inquiries swiftly through live chat, emails, and various communication channels.

• Manage player expectations by delivering timely updates and solutions.

• Take responsibility for incoming chats to ensure all messages are attended to.

• Keep precise records of player concerns and the resolutions provided.

• Work collaboratively with other departments on administrative tasks and translations.

• Ensure that tasks crucial to the company's objectives are completed on time.

⛳️ Requirements

• Exceptional written communication abilities in English and Portuguese.

• Motivated, enthusiastic, and customer-oriented with a knack for problem-solving.

• Strong attention to detail and capacity to uphold professionalism.

• Familiarity with live chat platforms is advantageous.

• Excellent written and verbal communication skills in Portuguese are a plus.

• Previous experience in a chat support position is beneficial.

🏝️ Benefits

• Competitive salary packages.

• Profit sharing opportunities.

• Sports and gym allowance.

• Complimentary therapy sessions.

• Birthday gifts provided.:-)

• Opportunities for career advancement and development.

• Work within a multicultural team.

• 25 days of paid vacation.

• Excellent work-life balance and flexibility.