Customer Support Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming delivery requests from end customers with a sense of professionalism and urgency.

• Implement established exception procedures for issues such as ghost shipments, delays while in transit, and cases of delivered items not received, among others.

• Clearly and consistently communicate shipment statuses, next steps, and expectations to customers.

• Escalate issues as necessary to ensure timely resolution.

• Accurately log outcomes to enhance tracking visibility and reporting capabilities.

⛳️ Requirements

• A minimum of 2 years of experience in customer support, ideally within logistics, e-commerce, or SaaS sectors.

• Excellent written communication skills with the ability to articulate complex information in a clear manner.

• Proficient in using ticketing systems and adhering to established workflows.

• Strong attention to detail and dedication to maintaining accurate documentation.

• Capability to stay calm and focused on solutions when under pressure.

• A sense of empathy for customers facing delivery challenges.

🏝️ Benefits

• Competitive salary reflective of experience.

• Opportunities for professional development and career progression.

• A collaborative and dynamic workplace environment.