Customer Support Agent

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Professionally manage incoming inquiries through live chat, email, and social media.

• Address issues related to onboarding, KYC, transactions, cards, and wallets.

• Refer complex problems to the appropriate internal teams for resolution.

• Record interactions and assist in enhancing the knowledge base.

• Recognize recurring issues and provide insights to Product and Operations teams.

• Achieve targets for SLA, CSAT, and resolution time.

⛳️ Requirements

• 1-2 years of experience in customer support within fintech, banking, or consumer technology.

• Strong communication skills in English and local languages of Bangladesh.

• Demonstrates patience, empathy, and a focus on solutions.

• Familiarity with Zendesk, Freshdesk, or Intercom platforms.

• Willingness to work flexible hours on a rotational schedule.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on employee well-being.

• Flexible working hours to maintain work-life balance.