Customer Support Agent

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Provide exceptional service by addressing customer inquiries with professionalism and empathy across various channels (email, chat, phone).

• Investigate and resolve customer complaints by identifying issues, determining root causes, and implementing effective solutions.

• Oversee complex or high-priority customer issues and assist junior agents in navigating challenging situations.

• Suggest relevant products or services by analyzing customer feedback and usage patterns.

• Go above and beyond to enhance customer satisfaction and foster brand loyalty.

• Maintain accurate and comprehensive records of all customer interactions and update customer profiles.

• Consistently achieve or surpass team KPIs and SLAs in a remote, metrics-driven setting.

• Share best practices and contribute ideas to improve customer support operations.

⛳️ Requirements

• At least 2 years of experience in a customer service role within the iGaming or social casino sector.

• Bachelor's degree preferred, or a minimum of 2 years of college education.

• Proficient in Zendesk and familiar with general IT systems.

• Excellent communication and presentation skills in English (both written and spoken).

• High emotional intelligence with the ability to adapt to diverse personalities.

• Outstanding multitasking, prioritization, and time management capabilities.

• Customer-focused, proactive, and capable of working independently without close supervision.

🏝️ Benefits

• Competitive salary.

• Flexible and fully remote work environment.

• Opportunities for training and career development.

• Potential for growth within a global and rapidly expanding company.