Customer Support Advocate, Portuguese Speaking

This is a fully remote position, open to applicants in Poland.

📋 Description

• Champion customer satisfaction by engaging in personalized and caring interactions.

• Identify customer needs and concerns while fostering a positive and inclusive atmosphere.

• Balance the urgency of tasks with genuine care in making customer-centered decisions.

• Gain insights into customer needs and preferences through direct communication and feedback.

• Utilize feedback to enhance customer satisfaction continually.

• Recognize trends in customer inquiries and behaviors to proactively anticipate their needs.

• Evaluate and adjust strategies to ensure a favorable customer experience.

• Take ownership of customer issues and apply disciplined curiosity.

• Proactively identify and implement effective solutions.

• Act as a reliable resource for customer satisfaction and problem resolution.

⛳️ Requirements

• At least 1 year of experience in a customer service position.

• Fluency in both English and Portuguese is mandatory.

• Strong problem-solving abilities for handling complex issues.

• Demonstrated ownership and disciplined curiosity.

• Excellent empathetic communication skills.

• Proficient in both written and verbal communication, with a focus on efficiency.

• Detail-oriented approach to tasks.

• Experience managing interactions via email, chat, messaging, and phone.

• Valid documentation allowing legal employment in Poland.

• Adherence to current Polish immigration laws and proof of work eligibility.

🏝️ Benefits

• Generous and flexible paid time off.

• Two weeks of company-wide closures.

• Stipends for Taskrabbit products.

• Wellness stipends available.

• Productivity stipends offered.

• Education stipends provided.

• Discounts available at IKEA.

• Support for reproductive health.

• Employer-funded health insurance and a 401k match with immediate vesting for US-based employees (benefits may vary depending on the country of employment).