This is a fully remote position, open to applicants in Philippines.

• Address customer inquiries through various communication channels including calls, tickets, chat, and email.

• Manage both incoming and outgoing customer calls with professionalism and a helpful attitude.

• Accurately record, update, and maintain customer data in the company systems.

• Collaborate with internal teams to deliver precise and timely solutions.

• Adhere to established processes while maintaining clear documentation of customer interactions.

• Recognize recurring customer issues and provide feedback for process enhancements.

• Exceptional English communication abilities, both written and spoken.

• A clear and confident speaking voice; a near-native US accent is highly preferred.

• Proficient in managing inbound and outbound calls.

• Tech-savvy with the capability to quickly learn new systems, tools, and workflows.

• Strong logical thinking and problem-solving abilities.

• Well-organized, detail-oriented, and capable of juggling multiple tasks simultaneously.

• Effective collaboration skills with diverse teams in a remote work environment.

• Dependable, proactive, and able to work independently with minimal oversight.

• Minimum of 1 year of experience in customer support, customer service, administrative support, or a similar role.

• Familiarity with CRM, ticketing, chat, or customer management tools is preferred.

• Experience assisting US-based customers is an advantage.

• Background in B2B or remote work is beneficial.

• A bachelor’s degree is preferred but not mandatory for candidates with strong relevant experience.

• Flexible work arrangements

• Professional development

Customer Support Administrator

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