Customer Success Technical Leader – Splunk Platform, SLED

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Provide fuel solutions that ensure every customer request has the most significant impact.

• Serve as a Splunk expert, advising account teams and customers on the optimal utilization of the Splunk Platform.

• Conduct workshops, offer prescriptive guidance, and help achieve onboarding milestones.

• Collaborate with Technical Success Engineers to evaluate account health.

• Work alongside Customer Success Executives to identify adoption opportunities.

• Perform strategic, case-based technical consulting for up to 90 days.

• Offer recommendations aimed at enhancing the overall technical health of customers.

• Foster strong partnerships with Sales and Customer Success teams.

⛳️ Requirements

• Several years of experience in administering and utilizing Splunk Core (Enterprise/Cloud).

• In-depth knowledge of Splunk architecture, data onboarding, and features of the Splunk Core product.

• Proficient in SPL (Search Processing Language), which is essential for this role.

• Solid background in technical consulting or big-data analytics.

• Experience in SLED (State and Local Government and Education) is highly valued.

• Strong understanding of common enterprise applications is preferred.

• Skills in statistical and analytical modeling are preferred.

• Proficiency in scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with matching contributions from Cisco.

• Paid parental leave.

• Coverage for short and long-term disability.

• Basic life insurance.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid day off on the employee’s birthday.

• Paid holiday shutdown at year-end.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program for exempt employees.

• 80 hours of sick leave each year.

• Additional paid time off for family emergencies.

• Optional 10 paid days each full calendar year for volunteering.

• Annual bonuses available for non-sales roles.