Customer Success Representative

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Collaborate closely with the Regional Account Manager as the Customer Success lead for the territory.

• Act as the primary operational contact for designated accounts on a daily basis.

• Facilitate pre-season onboarding alignment and establish expectations.

• Ensure proactive and engaging communication throughout the growing season.

• Assess account health, adoption metrics, and levels of engagement.

• Present ROI reviews and seasonal business summaries to assist with renewal discussions.

• Spot in-season expansion and upsell opportunities, coordinating execution with the Regional Account Manager.

• Conduct virtual and in-person training sessions, platform demonstrations, and webinars.

• Take initiative in resolving customer issues with a solutions-focused approach.

• Record activities, account updates, and renewal statuses in Salesforce.

• Work collaboratively across functions with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure effective execution.

• Foster retention, renewals, customer engagement, grower enrollment, and customer adoption of Taranis’ AI-powered crop intelligence platform.

⛳️ Requirements

• Over 3 years of experience in agricultural retail, cooperatives, agronomy, or customer-facing agricultural roles.

• In-depth knowledge of corn and soybean production systems.

• Proven experience in managing customer relationships and promoting retention.

• Ability to effectively communicate value and ROI to stakeholders.

• Strong organizational skills with the capability to manage multiple accounts at once.

• Results-driven mindset with a strong sense of accountability and follow-up.

• Willingness to travel occasionally within the assigned region.

• Experience in Precision Agriculture or AgTech (Preferred Qualification).

• Familiarity with digital agronomy tools, imagery, or data-driven platforms (Preferred Qualification).

• CCA certification (Preferred Qualification).

• Proficiency in Salesforce, Google Suite, and Zoom (Preferred Qualification).

🏝️ Benefits

• Flexibility, balance, and opportunities for long-term growth.

• A diverse and inclusive workplace where every voice is valued.

• Opportunities for cross-functional teamwork and collaboration.

• Chance to contribute to innovation in agriculture, technology, sustainability, and making a measurable impact.