Customer Success Producer – Japan

This is a fully remote position, open to applicants in Japan.

📋 Description

• Evaluate game performance, monetization, and retention metrics to uncover growth potential.

• Formulate recommendations for LiveOps, pricing, promotions, offers, and DTC monetization strategies.

• Design and assess experiments aimed at enhancing revenue, engagement, and conversion rates.

• Review in-game and web store experiences, suggesting optimization initiatives.

• Collaborate with game teams to achieve measurable business results and enhance revenue growth.

• Create and implement DTC adoption and revenue transition plans.

• Offer strategic advice on monetization, LiveOps, CRM, and customer engagement initiatives.

• Discover expansion opportunities and assist customers in maximizing the value of Aghanim's platform.

• Work closely with Product, Data, Engineering, and Implementation teams to carry out customer initiatives.

• Represent the voice of the customer, ensuring their feedback and business requirements are considered in product and operational decisions.

• Contribute to scalable customer success processes, onboarding frameworks, and best practices.

⛳️ Requirements

• Over 3 years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or similar roles.

• Strong comprehension of game monetization, retention, LiveOps, and player lifecycle management.

• Proven ability to leverage data for business decision-making and enhancing commercial performance.

• Advanced skills in SQL and Google Sheets.

• Strong analytical and statistical reasoning abilities.

• Documented experience utilizing LLMs or GenAI tools in professional settings.

• Exceptional communication skills with the capacity to influence stakeholders using data and insights.

• Residing in Japan and fluent in Japanese.

🏝️ Benefits

• World-class team – collaborate with seasoned professionals from around the world who have developed products enjoyed by millions of players.

• High growth, high impact – join a rapidly expanding company where ideas transform into products and reach customers in days rather than months.

• Autonomy and ownership – we empower individuals to make decisions, take initiative, and drive outcomes.

• Modern tools and technology – leverage AI, automation, and contemporary tools as part of your daily responsibilities.

• Equity – take part in the company's growth and long-term success.