Customer Success Producer

This is a fully remote position, open to applicants in Vietnam.

📋 Description

• Evaluate game performance, monetization, and retention metrics to uncover growth potential

• Formulate recommendations for LiveOps, pricing, offers, promotions, and DTC monetization strategies

• Create and assess experiments aimed at enhancing revenue, engagement, and conversion rates

• Review in-game and web store experiences and suggest optimization projects

• Collaborate with game teams to achieve measurable business results and increase revenue

• Develop and implement DTC adoption and revenue transition strategies

• Offer strategic insights on monetization, LiveOps, CRM, and customer engagement efforts

• Identify expansion possibilities and assist customers in maximizing the value of Aghanim's platform

• Collaborate closely with Product, Data, Engineering, and Implementation teams to carry out customer initiatives

• Represent the voice of the customer, ensuring their feedback and business needs are integrated into product and operational decisions

• Contribute to scalable customer success processes, onboarding strategies, and best practices

⛳️ Requirements

• Over 3 years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or similar positions

• Strong knowledge of game monetization, retention strategies, LiveOps, and player lifecycle management

• Proven ability to leverage data to inform business decisions and enhance commercial performance

• Advanced skills in SQL and Google Sheets

• Exceptional analytical and statistical reasoning capabilities

• Demonstrated experience utilizing LLMs or GenAI tools in professional settings

• Outstanding communication skills with a capacity to influence stakeholders through data and insights

• Residing in Vietnam and fluent in Vietnamese

🏝️ Benefits

• Work with a world-class team – collaborate with seasoned professionals from around the globe who have developed products enjoyed by millions of players

• Experience high growth and impact – join a rapidly expanding company where ideas transform into products and reach customers within days, not months

• Enjoy autonomy and ownership – we empower individuals to make decisions, take initiative, and drive results

• Access modern tools and technology – incorporate AI, automation, and contemporary tools into your daily work

• Equity – be a part of the company's growth and long-term success