Customer Success Producer

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Evaluate game performance, monetization, and retention metrics to uncover growth possibilities.

• Formulate recommendations for LiveOps, pricing, promotions, offers, and DTC monetization strategies.

• Create and assess experiments aimed at enhancing revenue, engagement, and conversion rates.

• Review in-game and web store experiences and suggest optimization strategies.

• Collaborate with game teams to achieve measurable business results and drive revenue growth.

• Develop and implement DTC adoption and revenue transition plans.

• Offer strategic advice on monetization, LiveOps, CRM, and customer engagement efforts.

• Identify growth opportunities and assist customers in maximizing the value of Aghanim's platform.

• Work closely with Product, Data, Engineering, and Implementation teams to carry out customer initiatives.

• Represent the voice of the customer, ensuring that feedback and business requirements are incorporated into product and operational strategies.

• Contribute to scalable customer success processes, onboarding frameworks, and best practices.

⛳️ Requirements

• Over 3 years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or similar roles.

• Deep understanding of game monetization, player retention, LiveOps, and lifecycle management.

• Proven ability to utilize data for making business decisions and enhancing commercial performance.

• Advanced skills in SQL and Google Sheets.

• Strong analytical and statistical reasoning capabilities.

• Demonstrated experience using LLMs or GenAI tools in a professional setting.

• Exceptional communication skills with the ability to persuade stakeholders through data and insights.

• Residing in South Korea and proficient in Korean.

🏝️ Benefits

• Work with a world-class team of experienced professionals from across the globe who have developed products utilized by millions of players.

• Join a rapidly growing company where innovative ideas are transformed into products that reach customers within days rather than months.

• Enjoy autonomy and ownership; we empower our team members to make decisions, take initiative, and drive results.

• Utilize modern tools and technology, including AI and automation, in your daily tasks.

• Participate in the company’s growth and long-term success through equity opportunities.