Customer Success Producer

This is a fully remote position, open to applicants in China.

📋 Description

• Examine game performance, monetization, and retention metrics to uncover growth potential.

• Formulate suggestions for LiveOps, pricing strategies, promotional offers, and DTC monetization approaches.

• Create and assess experiments aimed at enhancing revenue, engagement, and conversion rates.

• Evaluate in-game and online store experiences, recommending optimization strategies.

• Collaborate with game development teams to achieve measurable business results and drive revenue growth.

• Design and implement DTC adoption and revenue transition strategies.

• Offer strategic advice on monetization, LiveOps, CRM, and initiatives for customer engagement.

• Identify opportunities for expansion and assist clients in maximizing the value of Aghanim's platform.

• Work in close partnership with Product, Data, Engineering, and Implementation teams to carry out customer initiatives.

• Serve as the customer advocate, ensuring that feedback and business requirements are integrated into product and operational decisions.

• Contribute to the development of scalable customer success processes, onboarding frameworks, and best practices.

⛳️ Requirements

• Over 3 years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or similar fields.

• Deep understanding of game monetization, retention strategies, LiveOps, and player lifecycle management.

• Proven experience in leveraging data to drive business decisions and enhance commercial performance.

• Advanced skills in SQL and Google Sheets.

• Strong analytical capabilities and statistical reasoning skills.

• Demonstrated experience utilizing LLMs or GenAI tools within professional processes.

• Exceptional communication abilities with a knack for influencing stakeholders using data and insights.

• Located in China and fluent in Chinese.

🏝️ Benefits

• Join a world-class team – collaborate with seasoned professionals from around the world who have developed products utilized by millions of players.

• Experience high growth and significant impact – be part of a rapidly expanding company where ideas are transformed into products and reach customers in days, not months.

• Enjoy autonomy and ownership – we empower individuals to make decisions, take initiative, and drive outcomes.

• Utilize modern tools and technology – integrate AI, automation, and contemporary tools into your daily work routine.

• Gain equity – have a stake in the company's growth and long-term success.