Customer Success Partner – Enterprise

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with clients to realize their digital training goals utilizing the 360Learning platform.

• Assess customers' primary business objectives, conduct audits, and analyze platform usage to uncover potential opportunities.

• Examine benchmarks and best practices, and develop action plans to take advantage of these opportunities.

• Facilitate the renewal of contracts by assisting customers in achieving their desired results.

• Organize resources to meet customer needs (technical, educational, etc.).

⛳️ Requirements

• Minimum of 3 years of experience in a Customer Success position.

• Prior experience in an HR Tech or Learning Solution SaaS environment.

• Background in the SaaS industry is required.

• Familiarity with customer success KPIs.

• Excellent interpersonal and communication abilities.

• Capability to thoroughly understand client needs and challenges.

• Bachelor’s Degree or equivalent education.

• Passion for our work culture as detailed here: https://bit.ly/Convexity360L.

🏝️ Benefits

• Compensation: Our pay structure consists of a base salary, performance-based incentive pay, and company equity 📈.

• Benefits/Perks: Comprehensive health insurance commencing on your first day of employment 🏥, RRSP contribution matching 🏦, generous parental leave 👶, and professional development opportunities via our platform 📚.

• Balance: We provide unlimited annual PTO 🌴, 5 days for sick leave 🤒, holiday time per the Ontario Holiday Calendar 🗓, and we promote a remote-first approach with flexible working hours 🏠.

• Diversity, Equity, and Inclusion: We maintain 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive member involved, enhancing awareness of their activities and ensuring a quick path to impact 🤝.

• Corporate Social Responsibility: Explore our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍.

• Culture: A framework designed to enable you to make an impact - envision our working approach and our Convexity Culture: https://bit.ly/Convexity360L & learn more about our teams, products, and processes at https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆.