Customer Success Manager, Trilingual – English, Spanish, Portuguese

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Serve as the main point of contact and advocate for around 150 medium-sized business clients.

• Develop expertise in Inbound Marketing and become the reliable marketing consultant for each of your clients.

• Sustain a revenue stream by overseeing account retention and renewal processes.

• Generate upgrade revenue through the adoption of new product features and increased usage.

• Collaborate with the team to formulate strategies for scaling and growth.

⛳️ Requirements

• Previous experience in sales or account management roles.

• Experience collaborating with small business owners and marketers.

• A proven history of consistently achieving and surpassing revenue targets.

• A solid understanding of business operations, including sales, consultative approaches, problem-solving, and issue resolution skills.

• Excellent communication abilities and the skill to effectively lead phone conversations.

• Exceptional organizational capabilities.

• The capacity to excel in a fast-paced work environment.

• Knowledge of Inbound Marketing is advantageous.

• Strong understanding of SaaS business principles is a plus.

• Experience with marketing automation tools is beneficial.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible work hours and a supportive team environment.