Customer Success Manager – Scale, Italian or Spanish Speaker

This is a fully remote position, open to applicants in Romania.

📋 Description

• Facilitate product adoption and enhance customer outcomes through both individual and group channels, including video conferencing, email interactions, and webinars.

• Assist in a variety of digital touchpoints, with the goal of delivering value to customers at every stage of their lifecycle.

• Actively reach out to customers to reduce risks, encourage renewals, and identify opportunities for growth.

• Take ownership of promptly escalating customer and internal inquiries, knowing when to escalate issues versus when to delve into problem-solving.

• Conduct engaging and effective customer calls and webinars.

• Organize and prioritize a significant volume of daily tasks.

• Work collaboratively with teams across Renewals, Sales, Product, and Customer Success.

• Track customer health metrics to pinpoint engagement opportunities and identify risk signals.

⛳️ Requirements

• A minimum of 2 years of experience in customer success roles; additional experience in customer support, sales, or customer marketing is advantageous.

• Proficient in written and spoken Italian or Spanish is mandatory.

• Proficient in written and spoken English is mandatory.

• Exceptional communication skills with the ability to cultivate positive business relationships; comfortable taking responsibility for driving success with customers.

• Demonstrated capability to create and deliver persuasive customer materials that align with business goals.

• Strong organizational skills, with the ability to set milestones and keep project plans on track.

• Familiarity with how organizations assess value and generate revenue, with experience in recurring revenue sales models and renewal processes being a plus.

• Experience utilizing a one-to-many engagement approach on a global scale.

🏝️ Benefits

• Our people – we foster innovation and creativity, all while enjoying a strong sense of fun and teamwork.

• Employee-led diversity and inclusion networks that cultivate community and offer education and advocacy.

• Annual charity and fundraising initiatives, along with volunteer days, allowing employees to support local communities.

• Global employee sustainability programs aimed at minimizing our environmental impact.

• Global fitness and trivia competitions designed to keep our minds and bodies sharp.

• Global well-being days for employees to unwind and recharge.

• Monthly well-being webinars and training sessions to promote employee health and wellness.