Customer Success Manager – Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Public Sector clients to transform pre-sales command plans and desired business outcomes into specific, actionable goals.

• Advise customers on effective utilization of the GitLab platform, leveraging established best practices, DevSecOps principles, and standard Git workflows and branching strategies.

• Navigate and oversee the customer journey while mentoring clients on the gradual adoption of new GitLab use cases.

• Serve as the primary GitLab representative for your clients, coordinating responses to inquiries, issues, and escalations by closely collaborating with Support, Product Management, Sales, Professional Services, and other teams.

• Manage a designated portfolio of clients, responsible for driving adoption, retention, expansion, and overall customer satisfaction.

• Keep abreast of GitLab releases and assist clients in understanding and implementing new features in their environments and use cases.

• Apply project management skills to plan, monitor, and execute customer enablement and success initiatives across multiple stakeholders.

⛳️ Requirements

• Must be eligible as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee).

• Experience in Customer Success or a related customer-facing role with a proven history of enhancing satisfaction, adoption, and retention.

• Proven ability to partner with clients to align technical capabilities with business outcomes and establish measurable objectives.

• Familiarity with Git and standard branching strategies, as well as knowledge of the software development lifecycle and development pipelines.

• Understanding of continuous integration, continuous deployment, and DevSecOps principles, along with their application by clients.

• Capability to manage a diverse portfolio of public sector clients, prioritizing effectively across multiple stakeholders.

• Excellent verbal, written, presentation, and organizational skills.

• Proven project management, analytical, and problem-solving abilities.

🏝️ Benefits

• Comprehensive benefits to enhance your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Participation in Team Member Resource Groups.

• Equity Compensation and Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental leave.

• Support for home office setup.