Customer Success Manager II

This is a fully remote position, open to applicants in Alaska, +11 more states.

📋 Description

• Engage directly with customers to enhance the safety, efficiency, and sustainability of their operations through our IoT platform.

• Develop collaborative success plans with customers that define their goals, metrics, and schedules.

• Facilitate executive business reviews involving both our customers’ leaders and our executive team.

• Lead workshops with customers to assess their current operations and suggest workflow improvements to maximize their use of Samsara products.

• Gain a thorough understanding of the Samsara platform’s features and articulate them to various business types.

• Advocate for and instill Samsara’s cultural values as we expand on a global scale.

⛳️ Requirements

• 2 - 4+ years of experience in customer success, account management, sales, or strategic consulting, preferably within Enterprise SaaS.

• Strong ability to manage priorities and demonstrate high emotional intelligence.

• Experience in supporting or collaborating with technical products.

• Solutions-focused with excellent problem-solving abilities.

• Proven success in building trust and communicating effectively with a diverse range of internal and external stakeholders.

• A strong desire to exceed expectations, take initiative, and excel in a fast-paced, dynamic environment.

• Demonstrated diplomacy, tact, and composure under pressure while addressing customer concerns.

• Bachelor’s degree from an accredited four-year institution.

🏝️ Benefits

• Flexible working model that accommodates remote work.

• Employee-driven remote work arrangements.

• Stipend for professional development.

• Comprehensive health benefits and parental leave policies.

• Compensation package that exceeds market standards.

• Performance-based bonuses and equity options for eligible positions.