Customer Success Manager II

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main relationship manager for our Strategic segment employer clients (3,000-10,000 lives), ensuring consistent communication with the customers’ benefits team and other key stakeholders.

• Collaborate with marketing to create and implement engaging campaigns and workshops tailored for your clients.

• Generate and regularly share customer performance reports.

• Work internally with various teams, including product, clinical, data science, legal, and others, to efficiently address customer requests and challenges.

• Play an active role in product roadmap discussions, providing valuable insights from customers and patients, and advocate for new product initiatives with your clients.

• Ensure customers feel supported and satisfied after every interaction, fostering annual renewals with Lyra.

⛳️ Requirements

• Over 8 years of experience in customer success or a related field, preferably within HR, Benefits, or Healthcare sectors involving employers or large groups.

• Familiarity with managing clients with a workforce of 3,000-10,000 employees.

• A strong commitment to mental health and a desire to transform the healthcare landscape.

• Outstanding communication skills, both verbal and written, with a focus on quickly establishing trust.

• Ability to innovate and solve problems creatively in a highly collaborative environment.

• Excellent project management capabilities and proven success in working within cross-functional teams.

• Skill in prioritizing and managing multiple customer accounts effectively.

• Openness to travel (10%).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Supportive and inclusive work environment.