Customer Success Manager – Government

📋 Description

• Act as the primary liaison for a portfolio of licensure boards and associations.

• Facilitate the onboarding of new users and organize or deliver training sessions.

• Conduct regular check-in calls and perform account evaluations.

• Monitor client engagement and usage metrics.

• Recognize and resolve potential obstacles to client success.

• Collaborate with external affairs, sales, and marketing teams.

• Assist in the creation and implementation of client success strategies.

⛳️ Requirements

• Minimum of 2 years of experience in Customer Success, Account Management, or a related field.

• Familiarity with working alongside government agencies, licensure boards, or public sector entities.

• Bachelor's degree in a relevant discipline (Business Administration, Public Policy, etc.) or comparable professional experience.

• Strong grasp of compliance management principles and practices.

• Excellent communication, interpersonal, and presentation skills.

• Outstanding problem-solving and analytical capabilities.

• Proficient in CRM or Customer Success software and tools, including Gainsight, HubSpot, or Salesforce.

🏝️ Benefits

• Health insurance.

• 401K with company matching.

• Financial planning education and resources.

• Lifestyle Spending Account (LSA).

• Paid time off for volunteering, birthdays, and new parenthood.