Customer Success Manager – FinTech, Datev Erfahrung

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will conduct demo calls where you actively listen, understand the needs of our clients in the e-commerce and SaaS sectors, and derive appropriate solutions.

• You will independently manage support tickets and find quick, customer-oriented solutions.

• You will collaborate closely with our Onboarding & Automation team to ensure customer satisfaction and continuously enhance our solutions.

• You will independently create content such as blog articles, templates, or help pages and actively support the implementation of our AI & content strategy.

⛳️ Requirements

• You have experience in financial accounting or a good understanding of tax-related processes.

• You have experience in direct customer contact, ideally in a SaaS environment, and possess a strong sense of customer needs.

• You are skilled at defining, tracking, and achieving realistic goals and KPIs, both individually and in collaboration with your team.

• You communicate confidently in both German and English, both in writing and verbally.

• You are proficient with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems.

🏝️ Benefits

• The opportunity to independently drive projects in a dynamic startup and create real value for our clients.

• Regular development discussions and an annual training budget.

• An open corporate culture with flat hierarchies, no dress code, team dinners, sports offerings, after-work drinks, and regular company offsites.

• Remote-first or in our office directly at Ostbahnhof – with a balcony and a view of the Spree.

• Family-friendly flexibility in organizing your working hours and locations.

• An attractive compensation package and 30 days of vacation.