Customer Success Manager – Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the post-sale experience for major enterprise accounts

• Serve as a trusted advisor, fostering deep product engagement

• Oversee the commercial lifecycle, which includes contract renewals and expansion discussions

• Align customer business goals with our software capabilities to enhance ROI

• Detect risks early and implement proactive strategies for retention

• Collaborate with Product and Engineering teams to facilitate essential enterprise feature requests

⛳️ Requirements

• Minimum of 5 years in Enterprise Customer Success Management or Account Management within B2B SaaS, with a focus on DevOps, IaC, Kubernetes, observability, or developer platforms

• Proven experience in coordinating with Product Engineering and Technical Support to address customer challenges and unlock opportunities

• Demonstrable history of achieving or surpassing renewal and expansion targets

• Familiarity with navigating intricate enterprise procurement and legal review processes

• Exceptional communication skills, capable of engaging both technical implementers and C-level executives.

🏝️ Benefits

• Competitive salary and equity package

• Comprehensive medical, dental, and vision coverage for employees and their dependents

• 401k Pension Plan

• 26 days of paid time off each year, in addition to local bank holidays

• Flexible working hours and a balanced 40-hour workweek

• Opportunity to work from anywhere!

• Budget for learning and education

• Company offsite events

• Join an international, diverse, dynamic, and passionate team with a friendly and supportive company culture