Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement retention strategies aimed at high-risk and high-value customer accounts.

• Personally oversee escalated client relationships to minimize cancellations and enhance long-term partnerships.

• Design tailored success plans that optimize customer satisfaction and retention.

• Monitor customer health metrics and proactively detect accounts exhibiting signs of churn.

• Conduct regular business reviews with VIP clients, acting as the main escalation point for strategic accounts.

• Identify opportunities to grow existing customer relationships through additional products and services.

• Collaborate with Sales and Customer Success teams to drive account growth and maximize customer lifetime value.

• Coach, mentor, and train Customer Success Managers on objection handling, negotiation, and relationship management techniques.

• Enhance retention processes by analyzing churn trends and implementing best practices throughout the organization.

• Monitor retention metrics, revenue protection, customer satisfaction, and overall team performance while providing regular reports to leadership.

⛳️ Requirements

• 5+ years of experience in Customer Success, Account Management, Client Services, Sales, or Customer Retention.

• Proven track record of reducing customer churn and expanding existing customer accounts.

• Strong consultative selling, negotiation, and conflict resolution abilities.

• Experience managing executive-level and high-value client relationships.

• Demonstrated capability to coach, mentor, and develop customer-facing teams.

• Strong analytical skills with experience in interpreting customer health metrics and KPIs.

• Proficiency in CRM systems and customer success platforms.

• Excellent verbal, written, and presentation communication skills.

• Highly organized with the ability to manage multiple client relationships simultaneously.

• Experience in the Real Estate Investing industry is strongly preferred.

🏝️ Benefits

• Base Salary: $8,000 per month ($96,000 annually)

• Performance Bonus: Target of up to $4,000 per month

• On-Target Earnings (OTE): $12,000 per month ($144,000 annually)

• Comprehensive paid training and onboarding

• Employer-paid Medical, Dental, and Vision insurance

• 401(k) with company match

• Fully remote position with long-term growth opportunities

• Performance bonuses linked to customer retention, revenue protection, account expansion, and customer satisfaction

• Opportunity to directly influence company growth and recurring revenue

• Collaborate with a high-performing leadership team

• Career advancement prospects within a rapidly growing organization