Customer Success Manager, Dutch Speaker

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Facilitate the effective onboarding of new administrators while providing comprehensive product training.

• Advocate for Alan's products and services to drive widespread adoption among employees and administrators.

• Address incoming requests from administrators concerning operational tasks.

• Collaborate with the Key Account Manager’s team during the contract renewal phase.

• Identify and implement innovative initiatives to engage Alan's customer base.

• Influence the evolution of our products and services, acting as the voice of the customers to our product teams.

• Contribute to the development of processes and documentation.

• Engage with other teams and communities within Alan.

• Establish the benchmark for Customer Success Management at Alan!

• Expand the practice by creating the CSM playbook or serving as a team reference on a subject of your interest.

• Cultivate and sustain strong relationships with key customer stakeholders.

• Swiftly recognize signs of customer dissatisfaction, and devise and implement appropriate solutions.

⛳️ Requirements

• Demonstrated success in customer success or account management, with a minimum of 3 years of experience.

• Strong client-focused approach with a background in providing customized solutions.

• Proficient in communicating, presenting, and influencing key stakeholders across all levels, including the C-suite.

• Experience in coordinating cross-functional projects involving various teams (Product, Sales, Engineering, Data).

• Strong analytical and problem-solving capabilities, with the ability to generate data-driven reports.

• Exceptional communication skills in both Dutch and English (French is a valuable addition).

• Ability to work autonomously and adapt swiftly in a dynamic environment.

• Genuine passion for health and wellness, with a commitment to gaining in-depth industry knowledge.

🏝️ Benefits

• Competitive compensation. Generous equity packages complement your base salary.

• Flexible working environment. Enjoy a fantastic office space at our headquarters in Paris, co-working hubs in Ghent, Brussels, or Antwerp, or choose a fully remote setup with sponsorship for home office equipment.

• Access to the necessary tools. Top-tier equipment including a Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation and working hours. Manage your time according to your preference.

• Comprehensive healthcare coverage: Extensive health insurance - 100% for you and your children, 90-100% for partners depending on your location* (permanent contracts only).

• Transportation support. Utilize your creativity based on the Green mobility budget (for Senior level Alaners).

• Opportunities for learning and development. A highly flexible training policy that includes free books and a budget for attending and speaking at conferences when the chance arises.

• Personal growth through coaching: At Alan, coaching is fundamental to our culture. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, foster engagement, and navigate Alan's values to realize their full potential.

• Extended parental leave for all new parents.