Customer Success Manager, Commercial

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop scalable processes for customer onboarding and post-sales success.

• Design, implement, and customize technological solutions to meet specific operational requirements and workflows for customers, maximizing ROI.

• Oversee and manage all implementation projects with our large enterprise clients to ensure the successful delivery of technology and services.

• Build strong customer relationships by providing proactive support and regular follow-ups.

• Gather and analyze product feedback, presenting insights to executives to enhance software and hardware engineering to better serve customer needs.

• Employ a hands-on approach with customers as needed, ranging from fieldwork to remote interactions.

• Foster customer loyalty through effective account management.

• Represent enterprise customers by gaining a comprehensive understanding of their use cases and requirements.

• Conduct Quarterly Business Reviews and customer check-ins to guarantee that existing clients are deriving value from Skydio technology.

• Facilitate expansions and renewals by assisting customers in achieving their desired outcomes.

• Manage approximately 20 accounts, promoting adoption to ensure expansions and renewals within the business portfolio.

⛳️ Requirements

• Demonstrated history of implementing new technologies, agile development, and collaborating with technical teams to meet customer timelines.

• Proven success in driving the implementation, adoption, and value of hardware and software solutions for large enterprises.

• Outstanding communication abilities, both written and verbal, with a strong emphasis on project management tools and methodologies.

• Experience with commercial Unmanned Aircraft Systems and associated software development/deployment.

• Engage directly with customers through proactive, metrics-driven interactions.

• Collaborate closely with customers and sales teams to promote expansion, identifying vertical-specific challenges and account risks that may affect growth.

• A strong eagerness to learn, innovate, and adapt in a dynamic and evolving environment.

• Willingness to travel approximately 40% of the time.

🏝️ Benefits

• Health insurance

• 401K savings plan

• Paid vacation time

• Sick leave

• Holiday pay