Customer Success Manager – Commercial

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a portfolio of Commercial accounts from start to finish.

• Track account health and usage metrics, taking proactive measures as needed.

• Recognize potential churn risks early and implement strategies to mitigate them.

• Facilitate training and adoption sessions for clients.

• Collaborate with Sales, Implementation, and Product teams to address customer challenges.

• Ensure thorough documentation, notes, and visibility of account status.

• Discover and promote opportunities for upselling or expanding services.

• Responsible for renewal outcomes by enhancing customer value realization, engagement, and long-term growth.

• Act as a trusted advisor for your Commercial clients.

⛳️ Requirements

• Minimum of 3 years in a customer-facing position within a technology company.

• Proven experience managing your own book of business, preferably in Commercial or startup settings.

• Demonstrated ability to solve problems independently and achieve results.

• Excellent communication skills—clear, confident, and persuasive.

• Highly organized with a strong attention to detail.

• Comfortable navigating ambiguity and establishing your own processes.

• Self-motivated individual who thrives in a dynamic, fast-paced environment.

• Familiarity with tools such as Zendesk, Jira, or analytics platforms.

• Prior experience in Software as a Service (SaaS).

• Knowledge and work experience in the manufacturing or industrial sectors.

• Due to the industries we serve, this position must comply with Export Control regulations; therefore, a “US Person” as defined by 22 C.F.R. § 120.15 is required. A “US Person” includes a US Citizen, lawful permanent resident, refugee, or asylee.

🏝️ Benefits

• Why Covalent? At Covalent, you will be part of a company addressing significant operational challenges for manufacturers that produce essential products, from aircraft engines to defense systems.

• You will enjoy genuine ownership, direct impact on customers, and the chance to influence the scaling of Customer Success in an expanding company. This is an opportunity to join a strong team, work with respected industrial brands, and advance your career within a pioneering software platform poised for substantial growth.

• Perks:

• - Contribute early to a growing customer organization in a high-growth startup.

• - Collaborate with company leadership and a highly cooperative cross-functional team.

• - Access to professional development and career advancement opportunities.

• - Competitive base salary and benefits package.

• - Fully remote work environment.

• - Home office stipend and Learning & Development program.