Customer Success Manager – Channel, EMEA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage the post-sales relationship for a specified portfolio of EMEA resellers, VARs, and distributors — from onboarding to fostering long-term growth.

• Travel frequently across the UK to meet partners in person, establish executive relationships, and enhance NinjaOne's visibility within their organizations.

• Facilitate structured partner onboarding and enablement, which includes product training, certifications, go-to-market workshops, and sales toolkits.

• Track partner health and activity metrics to proactively spot risks, bridge adoption gaps, and reduce churn.

• Collaborate with the CAM to uncover expansion opportunities, including new product lines, upselling moments, and territory growth.

• Assist partners in developing consistent NinjaOne sales strategies.

• Conduct regular QBRs with strategic partners to align on performance, pipeline, and joint growth initiatives.

• Support distributors in disseminating enablement to their reseller networks.

• Serve as the internal advocate for partners by providing insights and escalations to Product, Support, Marketing, and Sales teams.

• Maintain up-to-date records in Salesforce, tracking partner health, activities, and opportunities.

• Perform other duties as required.

⛳️ Requirements

• Demonstrated experience in a channel-facing post-sales role (Channel CSM, Partner Success, Channel Enablement, or similar) within a SaaS or technology firm.

• Strong understanding of the indirect channel model — familiar with the operations of resellers and distributors and the factors driving their business.

• Knowledge of the UK channel landscape is a significant advantage.

• Willingness to travel regularly across the UK — this is essential for optimal performance.

• Commercially astute: able to identify growth signals and convert them into actionable plans in collaboration with the CAM.

• Excellent communicator and trainer — adept at simplifying complex topics and delivering engaging enablement at every level.

• Data-driven and highly organized, with the ability to manage a diverse portfolio across various geographies and maturity stages.

• Proficient in English; proficiency in an additional EMEA language is a plus.

• Experience in RMM, MDM, endpoint management, or IT management SaaS is advantageous.

🏝️ Benefits

• Flexible working hours with options for remote work.

• Coverage through AXA Private Medical Insurance (PMI).

• Enjoy discounts on gym memberships.

• Access to EAP, Second Opinion Service, Working Body Service & Canada Life.

• Benefit from Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback).

• Experience personal and professional growth with one of the fastest-growing companies.

• Enhance your skills through our esteemed training platform.

• Receive competitive compensation.

• Collaborate with a curious, kind, international, and intercultural workforce.