Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Acts as the primary point of contact for clients, providing consultative and supportive services to assigned accounts.

• Create and implement customer management strategies focusing on key accounts and affiliates.

• Achieve sales objectives by collaborating with clients and team members to meet targets.

• Cultivate client relationships by establishing positive connections with key decision-makers and tracking account development.

• Promote business growth by contributing to sales efforts, fostering team development, and assisting clients in transforming their businesses.

⛳️ Requirements

• At least 3 years of experience in a client relationship or account management role with a focus on sales.

• A minimum of 3 years of experience in selling and supporting business software solutions and/or cloud-based (SaaS) technologies within SMB markets.

• Familiarity with Microsoft products and industry ERP systems, such as Sage or NetSuite, will be considered advantageous.

• A solid understanding of business operations and fundamental accounting principles.

• Excellent interpersonal, relationship-building, consultative, and negotiation skills.

• A customer-focused approach to problem-solving.

• Bilingual proficiency: Conversational to upper-intermediate level in both English and French.

🏝️ Benefits

• Employer-covered health, wellness, and virtual doctor programs.

• Retirement benefits with employer matching.

• Multiple paid leave days.

• Incentive programs for referrals.

• Additional employee allowances and perks.