Customer Success Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage a portfolio of customer renewals within a continuous 90-day timeframe.

• Act as the main point of contact for designated accounts.

• Establish and uphold a consistent schedule of customer calls (monthly or quarterly based on account tier).

• Develop relationships with key stakeholders across senior living organizations.

• Lead structured discussions with customers regarding product roadmap direction and future platform capabilities.

• Collaborate with Professional Services and Sales to guide customers towards the suitable migration path and timing.

⛳️ Requirements

• 5+ years of experience in Customer Success or Account Management roles OR equivalent practical experience in the Senior Living industry.

• Exceptional communication and stakeholder management abilities.

• Strong organizational skills and ability to prioritize tasks effectively.

• Willingness to travel up to 20% of the time.

🏝️ Benefits

• Options for Medical, Dental, and Vision Insurance Plans.

• Pet Insurance Plan available.

• 401k Plan with Employer Matching contributions.

• Paid Time Off Programs including vacation, sick leave, volunteer time off, and parental leave.

• Access to Employee Assistance Program (EAP).

• Employee Referral Bonus Program.

• Opportunities for career development and advancement.

• Performance-based bonuses.

• Employee Recognition Rewards Program.