This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer interactions as a trusted advisor, cultivating a thorough understanding of clients' AI strategies and managing high-quality data initiatives to ensure compliance with SLAs and objectives.

• Facilitate cross-functional collaboration by engaging with engineering and operations teams to guarantee superior deliverables and timely project execution.

• Enhance client relationship management by fostering strong connections, ensuring satisfaction, addressing concerns, and serving as the main point of contact.

⛳️ Requirements

• A minimum of 3 years of experience in customer success management or project leadership within technology or AI-related fields, demonstrating a successful history of delivering complex solutions.

• A resourceful problem-solver with a solid understanding of AI and machine learning principles, especially in natural language processing, capable of converting technical requirements into actionable project plans.

• A self-driven professional with outstanding communication skills, able to express complex technical solutions and independently refine systems to align with client requirements.