Customer Success Manager

This is a fully remote position, open to applicants in New Jersey, +6 more states.

📋 Description

• Oversee, assist, and enhance a portfolio of enterprise clients (B2B).

• Engage with stakeholders at both executive and operational levels to gain insights and develop expertise regarding factors that drive user value and engagement.

• Drive business growth by identifying trends and synergies among various end-user scenarios.

• Actively share customer insights and learnings with the wider Stravito team.

• Report directly to the Lead Customer Success Manager for the US.

• Collaborate closely with Product, Tech, and Design teams to implement solutions!

⛳️ Requirements

• 3-5 years of experience in a Customer Success Manager role.

• Prior experience managing complex enterprise accounts.

• Possess a “customer mindset” - the ability to listen effectively and distinguish between spoken words and underlying motivations.

• Business-oriented approach - continually considering ways to grow and scale your customer base.

• Capacity to excel in start-up and remote-first settings.

• Excellent interpersonal and communication skills.

• Proficiency in English, both written and spoken.

🏝️ Benefits

• Remote-first and globally distributed team with company events a couple of times each year as a delightful bonus 🎂.

• Enjoy a fun, collaborative environment where everyone genuinely supports and assists one another.

• Experience zero micro-management.

• Encouraged to develop your own processes while both giving and receiving constructive feedback for improvement.

• Competitive compensation package.

• Opportunity to work with cutting-edge technology in our industry (including GenAI).