Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and maintain relationships with technology professionals at high-potential end customers.

• Identify and implement new value propositions that enhance customer loyalty.

• Systematically gather relevant data regarding contacts, companies, and their preferences for content and products/categories.

• Enable smooth cross-functional collaboration within the larger organizational structure.

⛳️ Requirements

• A minimum of 10 years of experience in business development and leadership of commercial teams within the information technology sector, with a focus on connectivity hardware (preferred) or a closely related technology industry.

• Proven history of outstanding listening, analytical, and problem-solving skills, requiring collaboration with various internal departments and external execution across a multi-tier value chain.

• Demonstrated persistence, customer-focused approach, and the ability to build relationships with IT decision-makers in large and/or high-potential organizations.

• Proven understanding of customer requirements, along with experience in translating these needs into business outcomes and growth.

• Experience in designing, developing, and executing cross-functional business plans that facilitate collaboration among different departments and stakeholders to meet company goals.

🏝️ Benefits

• Opportunities for remote work.

• Continuous access to a multi-monitor workstation with regular video conferencing.

• Flexibility to travel as needed for customer engagements, industry events, and in-person meetings at company office(s).