Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a portfolio of clients through a scalable engagement strategy.

• Leverage structured lifecycle processes and data indicators to prioritize outreach efforts.

• Enhance time-to-value, foster adoption, and achieve measurable results.

• Boost renewal confidence and identify growth prospects alongside the broader account team.

• Provide proactive, outcome-focused guidance.

• Utilize GenAI effectively to enhance the quality, clarity, and strategic depth of analysis, planning, and communication.

⛳️ Requirements

• Background in Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or related customer-facing positions in B2B SaaS.

• Technical knowledge and credibility within contemporary software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security).

• Excellent customer-facing communication abilities with a talent for educating, influencing, and steering structured discussions.

• Ability to thrive in an environment that demands prioritization, focus, and consistent execution across a client portfolio.

• Proven ownership, a proactive approach, and the capability to juggle multiple priorities with disciplined execution.

• Strong fluency in GenAI and a consistent practice of using AI tools to enhance execution quality and speed.

🏝️ Benefits

• Parental leave.

• Diversity and inclusion working groups.

• Flexible working practices.