Customer Success Manager

This is a fully remote position, open to applicants in Bulgaria, +3 more states.

📋 Description

• Provide assistance to customers regarding inquiries about the company’s websites through phone calls, emails, and chat support.

• Address customer requests promptly, effectively, and efficiently.

• Resolve customer concerns with the aim of ensuring customer loyalty.

• Advocate for the company's websites to customers when suitable opportunities arise.

• Uphold a superior level of service quality.

⛳️ Requirements

• Proficient in English.

• Knowledge of Japanese, Spanish, or Chinese is an advantage.

• Experience in dealing with international clientele.

• Quick typing skills in English.

• Ability to swiftly learn and assimilate large amounts of information.

• Capability to psychologically assess individuals and respond sensitively to their feelings.

• Skillful in managing challenging situations and adapting to changing circumstances.

• Competence in formulating professional solutions to complex issues.

• Resilient under stress, energetic, and eager to take initiative.

• Positive, can-do mindset.

• Commitment to delivering exceptional quality service.

🏝️ Benefits

• REMOTE OPPORTUNITY for full-time employment.

• 28 calendar days of vacation annually.

• 7 wellness days per year (time off).

• Bonuses up to $5000 for successfully referring applicants to positions within the company.

• 50% reimbursement for professional training, international conferences, and meetings.

• Corporate discounts on English lessons.

• Health benefits provided.

• Up to $1,000 gross per year for self-purchased health insurance or medical fees for yourself and close relatives if not eligible for corporate medical coverage.

• Fully equipped workplace and necessary tools in office or co-working spaces.

• Reimbursement of workplace expenses up to $1,000 gross once every 3 years for co-working or home office setup costs.

• Internal gamified gratitude system offering bonuses that can be exchanged for merchandise, team-building activities, massage certificates, and more.