Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of customer onboarding initiatives and growth opportunities.

• Develop expertise in the Sixfold platform and its best practices.

• Facilitate executive and stakeholder business reviews.

• Actively track customer health and usage statistics.

• Collaborate closely with Sales, Product, and Engineering teams.

• Offer insights to enhance processes.

⛳️ Requirements

• Minimum of 5 years of experience in Customer Success, Account Management, Implementation Management, or a similar customer-centric role with Enterprise clients.

• An AI-native mindset in work practices.

• Proficient in establishing trusted partnerships and engaging with customers.

• A thoughtful and proactive approach to problem-solving.

• Excellent communication abilities.

🏝️ Benefits

• Comprehensive benefits package.

• 401(k) plan with employer matching.

• Parental leave policy.

• Unlimited Paid Time Off (PTO).

• A day off on your birthday!