Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as a client champion for the Singular product, managing customer onboarding and supervising technical solution delivery to ensure effective implementation.

• Frequently engage with clients to comprehend their usage of the platform and offer training, guidance, and insights to enhance engagement and retention.

• Consistently achieve or surpass customer retention objectives and success metrics.

• Collaborate closely with internal teams to address and resolve critical customer challenges.

• Establish yourself as a trusted advisor to clients, gaining a deep understanding of their needs and assisting in addressing or simplifying issues through Singular’s product.

• Recognize additional revenue opportunities and facilitate regular Quarterly Business Reviews (QBRs), both virtually and onsite when applicable.

⛳️ Requirements

• Minimum of 3 years of professional experience in a SaaS environment, specifically in client services, customer success, or account management.

• Previous experience in leading technical implementations and managing technical relationships with large enterprises—experience in mobile user acquisition or mobile product roles is highly desirable.

• Strong knowledge of the mobile marketing ecosystem, including MMPs, ad networks, ad trackers, exchanges, PMDs, and BI/analytics companies.

• Demonstrated success as a top performer in customer success or account management roles.

• Genuine enthusiasm for customer-facing roles and intricate technology settings.

• Exceptional communication, presentation, and interpersonal abilities.

• Self-motivated with the capacity to excel in a dynamic, global environment.

• Positive, proactive attitude.

🏝️ Benefits

• Health insurance

• Professional development opportunities