Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with clients to maximize their utilization of ProScore’s range of AI-driven products.

• Assist the Director of Customer Success in managing client onboarding and delivering continuous support through both virtual and face-to-face interactions.

• Oversee custom client projects, ensuring they are executed efficiently and effectively.

• Become an expert in ProScore’s AI-driven compliance solutions.

• Lead new clients through the preliminary phases of utilizing the product or service, which includes setup, training, and initial assistance.

• Facilitate virtual training sessions and system evaluations for clients.

• Serve as the primary contact for client communications, troubleshooting, and resolving issues.

⛳️ Requirements

• Demonstrated experience in customer success or equivalent positions, with strong skills in building client relationships.

• Innovative, proactive, and adept at problem-solving.

• Exceptional verbal and written communication abilities, comfortable with public speaking and leading training sessions.

• Capacity to remain organized and manage several projects and clients at once.

• Previous experience in the SaaS, RegTech, or FinTech sectors is desirable.

• A Bachelor’s Degree is preferred, though not mandatory.

• Proficient in office software and web browser configurations, with the capability to troubleshoot common client issues.

• Strong interpersonal abilities; capable of engaging in technical discussions with clients at all levels, from on-site personnel to senior executives.

• Experience in delivering virtual and in-person presentations or training is advantageous.

🏝️ Benefits

• Innovative AI-Powered Environment

• Career Growth

• Impactful Work

• Collaborative Culture