Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a portfolio comprising around 30 Enterprise and Mid-Market accounts with a total business value of approximately £1.5m, emphasizing client retention, growth, and long-term success.

• Take ownership of client performance reporting and optimization strategies by proactively monitoring delivery, pinpointing improvement opportunities, and ensuring campaigns consistently deliver strong results.

• Supervise the complete campaign management process, which includes executing offers, tracking advertising, analyzing performance, and reporting to enhance campaign effectiveness and ROI.

• Cultivate robust client relationships through regular MBRs/QBRs, face-to-face meetings, and occasional travel, while closely collaborating with Account Managers to provide a seamless client experience.

⛳️ Requirements

• Over 3 years of experience in Customer Success, Account Management, or Affiliate Marketing, with a demonstrated ability to manage and expand Enterprise and Mid-Market client relationships.

• Excellent analytical and reporting abilities, with experience in delivering campaign performance reports, client insights, and optimization recommendations.

• Confident in leading QBRs and MBRs, possessing outstanding communication and presentation skills for in-person meetings, video conferences, and written correspondence.

• Highly organized and flexible, with strong time management capabilities and the ability to juggle multiple priorities and deadlines in a fast-paced environment.

🏝️ Benefits

• Competitive salary.

• 30 days of annual leave plus bank holidays.

• Recognized as a 'Great Place To Work’ in three categories.

• Dedication to personal development and career advancement through coaching workshops and progression plans.

• Remote-first working environment, allowing you to choose where you work best, with the option to work from abroad for up to 180 days (subject to approval). Unfortunately, we can't accommodate every beach request.

• Flexible working hours, with a start time between 8-10am and a finish time between 4:30-6:30pm.

• Focus on employee welfare, offering a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan, and more.

• Access to exceptional partnership discounts with major brands such as Google, Apple, GymShark, Domino's, Uber, and many others!

• £200 allowance for setting up your home office to enhance your remote working space.