Customer Success Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage a portfolio of key customers while focusing on retention, renewals, and opportunities for expansion.

• Facilitate commercial discussions, including upsell, cross-sell, and renewal negotiations.

• Establish and nurture robust relationships with C-level executives and senior stakeholders.

• Create and implement quarterly and annual growth strategies for accounts to maximize customer value.

• Present executive-level Quarterly Business Reviews (QBRs) and customer presentations that highlight business impact with engaging storytelling.

• Collaborate across internal teams to address challenges, enhance customer outcomes, and ensure a smooth customer journey.

• Monitor customer health, opportunities, and pipeline activities within CRM systems, ensuring accurate reporting and forecasting.

• Develop customer success stories, case studies, and advocacy initiatives to demonstrate business impact.

• Recognize strategic growth prospects within current accounts and promote long-term customer success.

⛳️ Requirements

• Bachelor’s degree, ideally in Business, Marketing, Communications, or a related discipline.

• Over 3 years of experience in Customer Success, Account Management, or B2B Sales roles.

• Strong commercial acumen with a proven track record of driving revenue growth through customer retention and expansion efforts.

• Exceptional negotiation, relationship-building, and stakeholder management abilities.

• Confident presenter with experience leading executive-level meetings and engaging senior decision-makers.

• Strong organizational and planning skills, capable of managing multiple priorities and thriving under pressure.

• Customer-centric and proactive, demonstrating a strong sense of ownership and accountability.

• Analytical thinker with the ability to convert customer insights into strategic initiatives.

• Experience with Salesforce or similar CRM systems.

• Preferred: experience in Enterprise Sales or Enterprise Account Management.

• Preferred: background in Fintech, Payments, or SaaS sectors.

• Preferred: knowledge of customer lifecycle management and strategic account planning.

🏝️ Benefits

• Diverse and inclusive workplace

• Equal opportunity employer

• Reasonable accommodation during the hiring process