This is a fully remote position, open to applicants in Japan.

📋 Description

• Manages the customer relationship and actively oversees both internal and external stakeholder connections.

• Cultivates and develops relationships while tailoring value and adoption messaging accordingly.

• Creates and upholds strategic Customer Success Plans.

• Tracks customer KPIs to emphasize the value of the customer solution.

• Conducts Quarterly Business Reviews and semi-annual Executive Business Reviews.

⛳️ Requirements

• At least 6 years of experience in customer success, technical account management, sales engineering, or a comparable role.

• Capability to convert business requirements into tangible business value.

• Proficient in managing executive relationships and discussions in both Japanese and English.

• Extensive understanding of Customer Success best practices.

• Expertise in customer success tools (e.g., Vitally) and CRM systems (e.g., Salesforce).

🏝️ Benefits

• Health and wellness programs.

• Career development opportunities.

• Employee recognition programs.

• Opportunities to collaborate with global teams.

• Equal opportunity employment.