Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and maintain robust relationships with key stakeholders at Linear’s largest clients, serving as the main point of contact for inquiries, concerns, and feedback.

• Become an expert on the product and assist customers in utilizing Linear to achieve their business objectives.

• Facilitate customer onboarding and provide training on Linear’s features and best practices; continually seek to enhance the usage and adoption of Linear within accounts.

• Represent the voice of the customer; champion customer needs internally, working closely with product, sales, and support teams to tackle challenges and promote product improvements.

⛳️ Requirements

• Over 5 years of relevant experience in a technical customer-facing position.

• Experience in SaaS and startups is essential; must be adaptable to a fast-paced and flexible work environment.

• Exceptional organizational and time management abilities with the capacity to manage multiple tasks and set priorities effectively.

• Outstanding verbal and written communication skills, with the ability to convey complex concepts clearly and effectively.

• Prior experience collaborating with product and engineering teams and/or familiarity with developer tools is preferred.

🏝️ Benefits

• Engaging and challenging work.

• Work-life balance.

• Competitive salary and equity offerings.

• Employee-friendly equity terms, including early exercise and extended exercise options.

• Stipend for setting up your home office.

• Paid lunch and coffee during workdays.

• Opportunity to work remotely, eliminating the need for commuting.

• Paid access to a co-working space or desk in an office.

• Health, dental, and vision insurance available (US).

• Regular team events and offsite activities.

• Five weeks of paid vacation.

• Four months of paid parental leave.