Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop structured project plans that are oriented towards achieving goals.

• Ensure real-time, precise documentation is maintained in Salesforce and Asana.

• Serve as the key point of coordination among internal teams.

• Recognize potential risks early and appropriately flag them.

• Convey trade-offs to adequately prepare customers for potential risks.

• Co-manage a portfolio of 10–15 healthcare clients.

• Assist in the complete launch of CHW programs.

• Oversee the Tech Review process.

⛳️ Requirements

• Minimum of 3 years in customer success or account management, ideally within a health tech startup or SaaS environment.

• Basic understanding of the U.S. healthcare system.

• Demonstrated capability to handle multiple projects simultaneously without any oversights.

• Ability to distill discussions into concise one-page summaries that executives appreciate.

• Skillful in navigating various healthcare stakeholders (Healthcare systems, Community-Based Organizations, payers).

• Proficient with technology tools: Google Suite, CRM (Salesforce), Zoom, Asana, LMS platforms.

• Bachelor’s degree required.

• Willingness to travel 1-2 times per quarter for IMPaCT team retreats and client onsite visits.

🏝️ Benefits

• Competitive salary.

• Equity grants offered.

• Comprehensive benefits package.

• Opportunities for team-building activities and enjoyable experiences.

• Flexibility to work from home.