Customer Success Manager

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Exhibit a proactive customer success approach.

• Foster adoption, retention, and growth within your client portfolio.

• Oversee successful implementation and onboarding for new clients.

• Develop and strengthen executive relationships within the client network.

• Provide training and education to Govly users.

• Relay frontline customer insights back to the organization.

• Bring a resourceful and ambitious spirit to help create an exceptional team.

⛳️ Requirements

• Minimum of 3 years experience in B2B SaaS as a Customer Success Manager, Account Manager, Account Executive, or Onboarding Manager.

• Excellent project management abilities and exceptional organizational skills.

• Comfortable working in a lean startup and fast-paced environments.

• Take pride in your work, show strong commitment to developing your skills, and be eager to learn and grow.

• Possess a complete sense of ownership; no task is too minor.

• Eager to be part of a high-performing team and contribute positively to the culture.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• 401(k) plan with company matching contributions.

• 15 days of accrued PTO annually, plus a 2-week company holiday break.

• An exceptional opportunity to learn, grow, and create a significant impact!