Customer Success Manager

📋 Description

• Oversee and nurture current customer relationships by ensuring the effective execution of data services and advertising initiatives.

• Act as the primary contact for client projects, guaranteeing smooth coordination and delivery among our teams.

• Inform clients and potential clients about data resources, audience strategies, and industry best practices; offer continuous consultation to identify challenges and propose solutions.

• Engage with clients through weekly status calls and occasional travel commitments.

• Develop strategies that align with clients' advertising objectives and identify chances to enhance partnerships.

• Manage sales revenue goals in collaboration with the Account Executive.

• Work together on account planning to uncover new data-driven sales opportunities.

• Finalize standard contracts, renewals, and service agreements.

• Provide consistent project updates to Sales Leadership.

• Collaborate with the Service Delivery team to define project requirements and delivery methodologies.

• Coordinate with Pricing to establish project costs and secure quotes.

• Work alongside various teams—including Operations, Legal, Compliance, and Finance—to ensure efficient execution.

• Keep abreast of industry trends by engaging with newsletters, trade publications, and other resources.

• Cultivate relationships across all clients, prospects, and internal departments.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• A keen interest in ad tech or digital marketing.

• Proficient in organizing and prioritizing tasks - capable of managing a substantial portfolio of fast-paced projects.

• Skills in analyzing data and delivering industry-specific insights.

• Proficiency in Excel (ability to maintain complex spreadsheets) and PowerPoint.

• Willingness to travel up to approximately 20% (if based outside NYC).

🏝️ Benefits

• Competitive compensation package and incentive plan.

• Comprehensive benefits that include medical, dental, vision, and matching 401K.

• Flexible working environment, with options to work remotely, in a hybrid model, or in-office.

• Generous time off policy that includes volunteer time off, vacation, sick leave, and 12 paid holidays.

• Commitment to DEI, work/life balance, professional development, authenticity, collaboration, wellness, recognition, and volunteering.