Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with clients to comprehend their business needs and propose optimal practices for utilizing the software.

• Manage support calls from long-term clients.

• Provide training to customers and their teams on software usage, both online and face-to-face.

• Achieve or surpass renewal and adoption targets.

• Cultivate customer relationships to establish trust.

• Identify potential referral customers and candidates for case studies.

• Contribute to the continuous development and refinement of best practices for the role and department.

• Work collaboratively across departmental lines.

• Continuously enhance your understanding of the software and the industry.

• Collaborate with other departments as needed to ensure customer success.

• Some light travel may be required.

• Willingness to work more than 40 hours when needed.

⛳️ Requirements

• Experience delivering technology training in both corporate environments and online.

• Demonstrated capability to handle multiple projects with stringent deadlines.

• Proficiency in customer service and support.

• Strong attention to detail.

• Excellent written and oral communication abilities.

• Experience in project development.

• Ability to upsell to existing customers.

• Bachelor’s degree or Associate's degree with relevant experience.

• Ability to collaborate effectively across departments.

• Strong organizational and task prioritization skills.

• Experience in software implementation.

• Background in account management.

• Experience in support roles.

🏝️ Benefits

• Flexibility to choose where and how you work within your country of employment – in-office, remote, or hybrid.

• Ongoing investment in your professional development.

• Immediate access to a comprehensive health and wellness benefits package, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous (FTO) time-off policy.

• Employee Stock Purchase Program.