Customer Success Manager, Mid-Market, Italian Speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Serve as a trusted advisor to a diverse portfolio of mid-sized clients, ensuring they derive tangible business value from our solutions.

• Oversee a larger, dynamic portfolio of customers, concentrating on enhancing adoption, retention, and scalable customer engagement.

• Cultivate trusted relationships with key stakeholders, acting as the primary post-sales point of contact.

• Foster structured engagement through regular interactions, lifecycle outreach, and business reviews.

• Ensure the successful onboarding and empowerment of customers.

• Promote product adoption and assist customers in maximizing the value of TeamViewer solutions.

• Assist customers in converting use cases into quantifiable business results.

• Track customer health, engagement, and usage metrics to proactively identify potential risks.

• Spot upsell and cross-sell opportunities within your portfolio.

• Represent the customer's voice internally by sharing insights with Product, Marketing, and Engineering teams.

⛳️ Requirements

• 2–5 years of experience in Customer Success, Account Management, or a similar client-facing role (preferably within the SaaS/software sector).

• Proficiency in both English and Italian.

• Demonstrated ability to manage multiple customers concurrently in a structured and scalable manner.

• Strong skills in communication, presentation, and stakeholder management.

• Capacity to comprehend technical concepts and translate them into customer value.

• Comfortable utilizing CRM and customer success tools.

• Proven experience in driving customer adoption, retention, and satisfaction.

• Highly organized with robust prioritization and problem-solving skills.

• Data-driven approach with experience in analyzing customer health and usage metrics.

• Experience collaborating cross-functionally in an international environment.

🏝️ Benefits

• Attractive compensation and benefits packages, including a company achievement or sales bonus, company stocks, and regular salary reviews.

• TeamViewer contributes to premiums for the private pension plan (BAV) up to the maximum amount.

• Offices conveniently located near public transport.

• Option to lease an e-bike (Germany only).

• Special terms available for local gyms.

• Access to a Corporate Benefits platform featuring numerous discounts.

• Regular team events and company-wide celebrations.

• Open door policy, no dress code, and frequent all-hands and leadership lunches.

• Hybrid and flexible working hours, with the possibility of up to 50% home office.

• Work From Abroad Program allowing up to 40 days of work outside your contracting country.