Customer Success Manager – Global Strategic Brands, French Speaking

This is a fully remote position, open to applicants in France.

📋 Description

• Act as the strategic leader for designated global strategic accounts.

• Facilitate coordination across various work streams alongside the Implementation Manager and Sales teams.

• Spearhead strategic account planning and create success strategies.

• Conduct regular executive business reviews and offer valuable insights.

• Ensure seamless transitions from deployment to user adoption.

• Track product utilization and adoption within extensive portfolios.

• Collaborate with Sales to identify and act on expansion opportunities.

• Represent customer needs internally by working closely with Product, Engineering, and Support teams.

• Foster customer advocacy and turn satisfied brands into champions for Canary.

⛳️ Requirements

• Bachelor’s degree or equivalent.

• Proficient in both French and English.

• Over 5 years of experience in Enterprise Customer Success, Account Management, or Strategic Consulting—ideally within hospitality technology or SaaS sectors.

• Demonstrated ability to handle complex, multi-stakeholder enterprise accounts.

• Excellent executive communication skills with the capacity to influence C-level stakeholders.

• Experience in strategic planning and account development within global or multi-property organizations.

• A collaborative approach, with a proven record of working cross-functionally with both technical and commercial teams.

• Strong problem-solving abilities and adeptness at managing competing priorities in dynamic environments.

• Project Management Professional (PMP) certification or equivalent experience is advantageous.

🏝️ Benefits

• Canary Days: Each month, we provide company-wide days off.

• Self Improvement Club: Monthly meetings and budget allocated for personal objectives.

• Professional Development Chats: Budget available for cross-functional professional development.

• Travel Reimbursement: Travel stipend for visits to our offices in NY, SF, or Dallas.

• Personal Travel Reimbursement: Credit for hotel stays with our partnered hotels.